--top 20%
SELECT min(percent_outbound_calls)     
FROM (SELECT TOP 20 PERCENT percent_outbound_calls
FROM scorecard_outlier       
ORDER BY percent_outbound_calls desc)A
--bottom 20%
SELECT max(percent_outbound_calls)     
FROM (SELECT TOP 20 PERCENT percent_outbound_calls
FROM scorecard_outlier       
ORDER BY percent_outbound_calls asc)A
 
